Frequently Asked Questions
Everything you need to know about our fresh gourmet deliveries
How do you ensure the freshness of my order during transit?
All perishable items are packed in insulated thermal liners with food-grade gel ice packs to maintain optimal temperature for up to 48 hours.
What is your standard shipping timeframe?
Orders placed before 2:00 PM EST are processed the same day. Depending on your location, delivery typically takes 1-3 business days via express cold-chain shipping.
Can I return food items if I change my mind?
Due to food safety regulations and the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged, please contact us within 24 hours for a full refund or replacement.
Do you provide nutritional information and allergen warnings?
Yes, every product page features a full list of ingredients and highlights common allergens. This information is also printed on the physical product packaging.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my delivery?
Once your order is dispatched, you will receive an email with a tracking link to monitor your shipment's progress in real-time.